We all love staying in a good room, eating good food in restaurants, having a delightful moment in hotels, and all but have you ever wondered who gives you such entrancing surrounding and environment? well, this is where the hotel management business comes into action. Hotel management is one of the fastest expanding sectors of all time and everyone wants a break once in a while and loves traveling somewhere far away to feel comfortable and stressed out.
Today, there are several hotels, homestays, restaurants, and so on all over the world, and starting a business along this line is a very lucrative job, but hotel management needs a lot of hard work and careful maintenance. We’ve always heard of hotel management teams and what they do, but what exactly do they do? Hotel management teams are in charge of overseeing hotel staff members as well as preparing, marketing, expanding, organizing, and maintaining hotel facilities to ensure that guests have a pleasant stay. Earlier in the last decade, hotel management was not as successful and big business as it is now and people didn’t have an understanding of what hotel management was and they didn’t know the tactics to highlight and market their hotels to make them different and exclusive from other hotels, also there weren’t many applicants to take part in those activities, but things have changed and in this 21st century this business has evolved so much creating a tough competition for all the hoteliers out there.
The Grand Hyatt Goa, an award-winning luxury destination resort overlooking the tranquil waters of Bambolim Bay, is one of the best hotels in Goa. They invite you to relax in the magnificently designed rooms and suites, which have some of the finest facilities and features such as a swimming pool, aqua soil sailing center, arcade, adventure park, and so on. Hotels must be driven with the aim of care and are dedicated to improved standards of cleanliness to ensure protection as well as the most enchanting stay. Some of the best top priority things that are taken care of for the guest are the following :
1.CLEANING AND SANITATION-One of the most crucial issues to remember is cleanliness and sanitation. Personal hygiene is necessary for all hotel employees; according to hotel terms, hygiene is the prevention and destruction of hazardous bacteria that contaminate in different ways. A clean person is healthier and has the highest chance of being well. Most individuals bear pathogenic bacteria inside their bodies, and workers must respect themselves and others by upholding the highest level of personal hygiene to prevent contaminating others and the working environment. Along with personal hygiene, it is important to ensure cleanliness in the suites, swimming pool, restaurants, kitchen, washroom, parks, and other public areas. This would help the hotel’s prestige to groom more.
2.FOOD QUALITY AND SAFETY PROTOCOLS-It is critical to introduce precautionary steps beginning with food processing and progressing through set-up and operation, as well as improving food safety and hygiene procedures for hotels, room service, and community meetings and activities. When cooking and plating made-to-order dishes, kitchen surfaces must be disinfected regularly, and colleagues must wear adequate personal protective equipment. Food quality necessitates fresh food material; serving outdated and rotting food would lead visitors to doubt hotels’ and restaurants’ services; hotel management necessitates utmost concern for the food and beverage department to preserve the high quality of food and service, food costing, and restaurant management, and so on. The catering service, menu knowledge, all three times dinner, fast food, drinks, and so on are all responsibilities of the food department.
3.HOSPITALITY– It means comfort, reverence, and even security, and it encourages cultural understanding and appreciation. Hospitality also refers to a segment of the service sector that encompasses hotels, restaurants, entertainment, and social activities, among other things. It provides essential services such as lodging and food to travelers who are on the move for a variety of reasons such as necessity, leisure, or luxury. The main goal of the hospitality industry should be to serve consumers well, which should include providing high-quality environments and facilities as well as recruiting outstanding staff who handle customers with comfort, kindness, and integrity as it is one of the most engaging and most powerful service industry all over the globe. Service in the hospitality industry is the level of assistance provided by hotel staff to facilitate the purchase by the client, the employees must achieve a pleasant customer experience for guests, The Grand Hyatt Goa is famous for its best hospitality and pleasurable stay making a great relationship between the customers giving them satisfaction and loyalty.
4.CUSTOMERS PRIORITY-People and service are at the heart of a hotel. A hotel that prioritizes its customers’ interests still has a strong reputation. The owners, employees, and everyone else should be very considerate of the customers’ choices, problems, and satisfaction; guests prefer hotels that have customized services. When they discover those hotels, they will visit again and again because they will never forget the good hospitality, good conduct, and the experience. It is important to appreciate the visitor and clients, to always be genuine and show thanks, and to accept responsibility for everything. The hotel staff must not confuse matters or disregard any requests made by customers; all requests must be met by the staff to get positive feedback and responses.
The hotel management team makes an effort for running a particular hotel and everyone has to be service-oriented by always having a smile on the face, the focus of entertaining is impressing others but the focus of true hospitality and care is by serving others. Hotel management is no longer limited to hotels but has grown to include catering, events, the food and beverage industry, casinos, aviation, cruise ships, and many others. One may pursue a long and successful career in hotel management and cuisine. The most important characteristic is to live in the interest of others; providing and making a consumer feel comfortable and safe is the best way to live. The hotel management team is truly caring and works to make the world a happier place.